Insurance isn’t just about policies and paperwork. It’s about helping people, building relationships, and creating a career that fits your life.Whether you’re looking for balance, flexibility, or a way to make a real impact, there’s a place for you in the world of insurance.
REAL STORIES
Behind the Career: Real Stories from Real People
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Sheila’s path into the insurance industry wasn’t planned, but it turned out to be exactly what she needed. After a decade in retail and a brief stint in life insurance, she was seeking a career that offered more flexibility, personal fulfillment, and opportunities for growth. She found it all in one job posting and never looked back.
Hired by Higgins Insurance in 2020, Sheila entered the industry during the pandemic while raising two kids and managing family life. The company worked with her from day one, adjusting her hours to fit her daycare schedule and giving her the tools to succeed. Within six months, she was promoted to the commercial department.
Since then, Sheila has completed her CAIB designation and continues to pursue every learning opportunity available without needing a traditional degree. Her dedication to both clients and continued growth has made her a standout in her field.
Sheila’s values are rooted in community, connection, and job satisfaction. “This is where I spend 40 hours a week,” she says. “It has to matter, and this work does.” Today, she’s not just thriving in her role, she’s proof that with the right support, anyone can build a rewarding career in insurance.
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Born and raised in Miramichi, Jason didn’t set out to become an insurance broker, but after years in banking and a desire for deeper professional challenge, he made the leap. What he found in insurance wasn’t just a new career path, but a powerful way to serve others.
Jason specializes in commercial insurance, where every client is unique and every policy is an opportunity to educate.
“No one dreams of reading a policy document,” he says, “so it’s my job to translate the fine print into real-life scenarios people can actually understand."
For Jason, helping a client feel confident in their coverage is where the real reward lies.
His passion for education extends beyond his clients; he’s a go-to mentor within his company, offering support and insights to peers navigating complex risks or new challenges. He believes that learning never stops, and that the more brokers understand, the better they can serve their clients.
After years away, Jason returned to Miramichi to raise his family and build lasting relationships in the community that shaped him. Whether it’s old classmates turned business owners or new clients needing guidance, Jason brings clarity, care, and genuine connection to every interaction.
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After starting her career in pharmacy, Hannah found herself searching for something more. The long hours limited upward mobility, and emotional burnout, especially during the pandemic, left her feeling stuck in a role that no longer aligned with her goals.
When she moved to the Miramichi in 2020, Hannah was looking for a fresh start. She applied for a receptionist position at a local insurance brokerage, not expecting much, but her personality, customer service skills, and drive stood out. Within weeks, her team recognized her potential and encouraged her to consider a role as an account manager. Despite doubts and nerves about jumping into a brand-new industry, she took the leap.
What she found was a welcoming environment, mentorship, and real room to grow. From personal lines to commercial, Hannah has embraced the industry’s variety and its respect for work-life balance.
“When I log off, I log off,” she says. “That’s something I didn’t have before.”
Now, a few years in, Hannah is exploring leadership opportunities and giving back through the Young Brokers Network. As a self-proclaimed introvert, she never expected to thrive in a client-facing role, but with the proper support and space to grow, she’s doing just that.
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Antoinette’s journey into insurance began in 2020, not from a business school, but from the hospitality industry. After years of working shifts that didn’t support her family life, she took a receptionist job at a brokerage. What followed was nothing short of transformational.
In just five years, Antoinette completed her CAIB and CPIB designations, earning promotions from personal lines to now managing commercial accounts. But her story isn’t just about credentials, it’s about purpose.
“Every time I show up for myself, I create a ripple effect for my daughters, for my team, and for my community,” she says.
Originally from Jamaica, Antoinette moved to New Brunswick with her two daughters and has built a life she’s proud of. Her work ethic and quiet leadership have made her a role model not only for colleagues but also for her children, who’ve witnessed every step of her journey.
“They’ve seen me walk across that graduation stage twice,” she says with pride.
What drives her is simple but profound: to live a life that leaves a mark one that touches others, inspires growth, and builds a legacy beyond the office.
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Denis didn’t take the traditional path into insurance, but that’s what makes him such a powerful ambassador for what this career can truly offer. With a background in consulting, sales, and trades, he brought a wide range of experience to his first insurance role nine years ago. What kept him here wasn’t just the opportunity, but the impact.
Now based in Moncton, Denis thrives on building long-term, trust-based relationships with clients. Whether it’s helping a young family start a business or supporting someone through an emergency, Denis shows up with knowledge, empathy, and tenacity.
“My job is to ask the hard questions, learn the risks, and never settle for the easy answer,” he says.
His passion lies in helping people make informed decisions and feel confident in their coverage. For Denis, no client is too small, no case too complex. Every person deserves clarity and care.
Beyond his clients, Denis also finds deep satisfaction in mentoring others in the industry. He’s a firm believer that the best brokers are part educator, part advocate and all heart.
“I don’t just sell insurance,” he says. “I build relationships that last because when life happens, people need someone they can trust.”
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After more than a decade in high-pressure rental car management, Danny found himself burned out, craving stability, and missing too many milestones in his young sons’ lives. When the pandemic hit and the airport economy collapsed, he saw it as a turning point not just for his career, but for his family.
That’s when Danny found insurance.
What started as a practical move quickly became a passion. Now based in Quispamsis, Danny is not just a broker; he’s a trusted advisor, a community resource, and a proud participant in IBANB and the Young Broker Network. He has discovered that insurance offers far more than people realize: a work-life balance, long-term growth, and the ability to make a genuine impact on others.
With a background in business and sales, Danny brings both professionalism and empathy to the role. But what he values most is that at 4:30 p.m., he logs off, and he’s just six minutes away from daycare pickup.
As a widowed father, Danny’s appreciation for a career that respects time and purpose runs deep.
“It’s more than a job,” he says. “It’s a career that lets me show up for my clients, for my kids, and for myself.”
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Connect with IBANB today!